Privacy Policy

This Privacy Policy explains how Cedar & Clay (“we,” “us,” or “our”) collects, uses, shares, and protects information when you browse our website, create an account, place an order, join our email list, or contact customer support.

Depending on how you use the store, we may collect:

• Contact information such as your name, email address, and phone number.
• Account information such as login credentials, profile details, and saved preferences.
• Shipping and billing-related information needed to complete and fulfill an order.
• Order information including products purchased, quantities, prices, order status, and support notes.
• Messages and information you submit through contact or customer-support forms.
• Marketing preferences, including whether you choose to receive store updates.
• Technical and usage information such as browser, device, page views, searches, and ecommerce events when analytics tools are enabled.

Full payment card numbers and security codes are intended to be handled by the connected payment provider and should not be stored directly by Cedar & Clay.

We may use information to:

• Provide, process, fulfill, and support orders.
• Create and maintain customer accounts.
• Provide shipping, order-status, cancellation, return, and refund support.
• Respond to questions and customer-service requests.
• Maintain inventory, prevent abuse, and protect the security of the store.
• Measure site performance and improve merchandising, usability, and marketing when analytics are enabled.
• Send marketing communications only where you have opted in or where otherwise permitted.
• Comply with legal, tax, accounting, fraud-prevention, and recordkeeping obligations.

We do not sell personal information for money. We may share information with service providers that help operate the store, such as payment processors, hosting providers, analytics providers, email providers, shipping carriers, customer-support tools, and professional advisers. We may also disclose information when required by law or when reasonably necessary to protect the store, our customers, or others.

Payments are processed through the payment provider connected to the store. Payment providers may collect and process payment information under their own privacy policies and security requirements. Cedar & Clay should receive only the transaction information needed to confirm and manage the order.

The store may use cookies, local storage, and similar technologies for essential functions such as cart persistence, account sessions, preferences, security, and analytics. If Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, or similar services are enabled, those services may receive ecommerce and usage events in accordance with their own terms and privacy practices.

We retain information for as long as reasonably necessary to provide the store, maintain customer accounts, support orders, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type and business need.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, and customers should use a unique password and protect access to their account credentials.

You may update account information and marketing preferences through My Account where available. You may also contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate recordkeeping requirements. Additional privacy rights may apply depending on where you live.

The store is intended for a general adult audience and is not designed to knowingly collect personal information from children. If we learn that personal information was collected from a child in a manner that requires deletion, we will take reasonable steps to remove it.

The site may link to third-party websites or services. Their privacy practices are governed by their own policies, and Cedar & Clay is not responsible for third-party privacy practices.

We may update this Privacy Policy as store features, vendors, or legal requirements change. The current version will be posted on this page with an updated effective date.

For privacy questions or requests, contact us through our Contact page.